The Pharma Jan Samadhan (PJS) initiative is part of Goverment of India’s Digital India initiative, which aims at empowering the citizen through a transparent, accountable and responsive governance system.
The PJS provides the consumer with an effective and time bound grievance redressal system to effectively deal with complaints related to pricing, shortage and non-availability of medicines. Apart from the internet- based online facility, there is a consumer Help Line also, which can be used to lodge complaints. Complaints may also be sent to :-
NPPA, 3rd Floor, YMCA Cultural Centre Building,
1, Jai Singh Road, New Delhi – 110 001.
Tel : 011 – 23746649
Fax : 011 – 23746652
Email : msecy.nppa[at]nic[dot]in
HelpLine no. : 011 – 23746647